1. General Provisions
1.1. This Policy defines the procedure for the processing and protection of personal data of users of the website
https://avia-garant.ru/en.
1.2. Personal Data Operator:
Name: Limited Liability Company “AviaGarant”
Abbreviated name: AviaGarant LLC
TIN: 9717187084
PSRN: 1257700549413
Address: Moscow, intra-city municipal district Rostokino, 17 Sel’skokhozyaistvennaya St., Building 1, Premises 13P
Telephone: +7(963)716-71-77
Email:
info@avia-garant.ruWebsite:
https://avia-garant.ru/en1.3. The Policy has been developed in accordance with Federal Law No. 152-FZ “On Personal Data” dated July 27, 2006, and other regulatory legal acts of the Russian Federation.
1.4. The Policy applies to information that the Operator receives:
through the forms on the Website;
when placing, paying for and delivering an order;
when contacting by telephone or email;
automatically when visiting the Website.
1.5. The Policy is publicly available at
https://avia-garant.ru/en/policy1.6. This Policy informs the User about the procedure for processing data but does not replace a separate consent to the processing of personal data.
2. What Personal Data Is Processed
2.1. When filling out forms, the Operator may process:
first and last name; organization name for legal entities,
telephone number;
email address;
subject of the inquiry;
comment or message text;
information about the products of interest and terms of cooperation.
2.2. When placing an order, the Operator may process:
last name, first name and patronymic (organization name for legal entities) of the buyer or recipient;
telephone number;
email address;
city, delivery address or pickup point;
order contents, cost and number;
selected payment and delivery method;
payment and delivery status;
information about return, exchange or claim.
2.3. When contacting a wholesale customer, the following may additionally be processed:
name of the organization or store;
city or region of operation;
expected order volume;
information specified in the application or business correspondence.
2.4. When visiting the Website, the following may be processed automatically:
IP address;
cookies;
information about the browser, device and operating system;
date and time of visit;
pages visited;
source of referral to the Website;
information about the User’s actions on the Website.
2.5. The Operator does not intentionally collect biometric data, information about health, nationality, political views, religious beliefs and other special categories of personal data.
3. Purposes and Grounds for Data Processing
3.1. Personal data is processed for the following purposes:
consideration of applications and inquiries;
feedback with the User;
provision of information about products and wholesale terms;
placing and fulfilling an order;
receiving and confirming payment;
organizing delivery;
processing returns or exchanges;
sending cash receipts and order notifications;
maintaining accounting and tax records;
ensuring the operation and security of the Website;
consideration of claims and protection of the legitimate interests of the Operator and the User.
3.2. The grounds for processing are:
the User’s consent;
conclusion and performance of a sales contract;
actions at the User’s initiative prior to entering into a contract;
fulfillment of obligations established by the legislation of the Russian Federation;
legitimate interests of the Operator, provided that the User’s rights are respected.
3.3. Advertising messages about promotions, discounts and new products may be sent only if the User has provided separate prior consent.
3.4. Refusal of advertising messages does not limit the ability to place an order or submit a regular inquiry.
4. Procedure for Processing Personal Data
4.1. Processing is carried out by automated, non-automated or mixed means.
4.2. The Operator may carry out:
collection;
recording;
systematization;
accumulation;
storage;
clarification and updating;
use;
transfer and provision;
blocking;
deletion;
destruction of personal data.
4.3. Access to the data is provided only to employees and contractors who need it to process an inquiry, fulfill an order, make payment, arrange delivery or provide technical maintenance of the Website.
4.4. The Operator does not sell or distribute personal data to an indefinite circle of persons.
4.5. Data may be provided to government authorities in cases provided for by the legislation of the Russian Federation.
4.6. The User who provides the data of another order recipient confirms that there is a legal basis for such transfer.
5. Transfer of Data to Services and Partners
5.1. For the operation of the Website and fulfillment of orders, data may be transferred to the following persons:
technical contractors — for support and administration of the Website.
5.2. Each recipient is provided only with the amount of data necessary to perform the relevant task.
5.3. The specified organizations may process data as independent operators or on behalf of AviaGarant LLC in accordance with their documents and the legislation of the Russian Federation.
6. Use of Cookies
6.1. The Website uses technical cookies necessary for:
correct operation of pages;
operation of the shopping cart;
preservation of the user session;
protection of the Website from unauthorized access and computer attacks.
6.2. When analytics systems are connected, the Website may also use analytical cookies to assess traffic and improve its operation.
6.3. The User may restrict or delete cookies in the browser settings. Disabling technical cookies may result in incorrect operation of the shopping cart and individual Website functions.
7. Data Storage Periods and Destruction
7.1. Personal data is stored only for the period necessary for the stated purposes.
7.2. Inquiries that did not result in an order or conclusion of a contract may be stored for no more than one year from the date of the last interaction with the User.
7.3. Data on orders, payments, deliveries, returns and accounting documents is stored for the periods established by the legislation of the Russian Federation.
7.4. Data for advertising messages is processed until consent is withdrawn or the User unsubscribes from the mailing.
7.5. Cookies are stored until the expiration of the relevant file or until they are deleted by the User.
7.6. After the purpose of processing has been achieved or consent has been withdrawn, the data is deleted or destroyed within the periods established by law, unless there is another legal basis for its storage.
7.7. If immediate destruction is impossible, the Operator blocks the data until the moment of its deletion.
8. Localization and Cross-Border Transfer
8.1. When collecting personal data of citizens of the Russian Federation, the initial recording, systematization, accumulation, storage, clarification and extraction of data are carried out using databases located on the territory of the Russian Federation.
8.2. As a general rule, the Operator does not carry out cross-border transfers of personal data.
8.3. When connecting a foreign service, the Operator complies with the requirements of the legislation of the Russian Federation before the transfer begins and, if necessary, updates this Policy.
9. User Rights
9.1. The User has the right to:
receive information about the processing of their personal data;
request the clarification of inaccurate or outdated data;
request the termination of unlawful processing;
withdraw previously provided consent;
request the deletion of data where there are legal grounds;
refuse advertising messages;
appeal the actions of the Operator to Roskomnadzor or to a court.
9.2. To exercise their rights, the User may send an inquiry to the email address
info.xxxxx@mail.ru.
9.3. The inquiry must specify:
last name, first name and patronymic;
contact details;
content of the request;
information allowing confirmation of interaction with the Operator.
9.4. It is recommended to indicate “Inquiry regarding the processing of personal data” or “Withdrawal of consent to the processing of personal data” in the subject line of the email.
9.5. Inquiries are considered within the periods provided for by the legislation of the Russian Federation.
9.6. After withdrawal of consent, the Operator may continue processing certain data if it is necessary to perform a contract, comply with legal requirements, consider a claim or protect legitimate interests.
10. Protection of Personal Data
10.1. The Operator takes the necessary legal, organizational and technical measures to protect data from:
unlawful access;
alteration or copying;
destruction or loss;
dissemination and other unlawful actions.
10.2. In particular, the Operator:
limits the number of persons who have access to the data;
uses a secure HTTPS connection;
uses passwords and device protection tools;
controls access to information systems;
establishes obligations to maintain confidentiality;
deletes data after the end of the storage period;
takes measures when security incidents are identified.
11. Final Provisions
11.1. The Operator may amend the Policy when the legislation, Website functionality, composition of collected data or connected services changes.
11.2. The new version takes effect from the moment of its publication on the Website, unless another period is specified therein.
11.3. The Policy is valid indefinitely until replaced by a new version.
11.4. The current version of the Policy is available at
https://avia-garant.ru/en/policy11.5. Questions regarding the processing of personal data may be sent to the email address